Claros Studios

Revisions

All projects include up to 2 rounds of revisions during the onboarding and configuration phase. Additional revision rounds are billed at $75/hour. A revision round is defined as a single consolidated list of changes — not multiple separate requests. After launch, minor updates and bug fixes are covered under the monthly subscription. New features or major changes are scoped and quoted separately.

Post-Launch Support

Claros Studios provides 30 days of bug-fix support at no additional cost following launch. Bug fixes cover functionality issues introduced during onboarding and configuration. New features or design changes after launch are out of scope and quoted separately. Ongoing support, maintenance, and hosting are covered under the monthly subscription agreement.

Ownership & IP

Claros Studios retains ownership of all code, infrastructure, and technical deliverables. The client is granted a non-exclusive license to use the application for the duration of their active subscription. The client owns their business content including logo, menu items, photos, and branding assets. Claros Studios retains the right to display the completed project as a portfolio example and case study, unless the client requests otherwise in writing.

Subscription Cancellation

Either party may cancel the monthly subscription with 30 days written notice. Upon cancellation, the app will remain live through the end of the final paid month and will be taken offline thereafter. Monthly subscription fees are non-refundable for partial months. Claros Studios reserves the right to suspend the app immediately if a subscription payment is more than 14 days past due.

Timeline

Estimated timelines are good-faith projections. Delays caused by slow client feedback, missing content, or scope changes are not the responsibility of Claros Studios. The project clock pauses when awaiting client input for more than 5 business days.

Cancellation

If the client cancels after work has begun, the deposit is non-refundable. Any work completed beyond the deposit value will be invoiced at $75/hour. If Claros Studios needs to cancel the project for any reason, the client will be given 14 days written notice. All configuration completed up to that point will remain accessible to the client through the end of the notice period. Any amount paid beyond the value of work completed will be refunded proportionally. Claros Studios reserves the right to cancel immediately and without refund if the client engages in abusive, threatening, or fraudulent behavior.

Final Payment & Delivery

Upon receipt of final payment, the client's app will be launched at their domain. Claros Studios retains ownership of the codebase and infrastructure. If final payment is not received within 14 days of project completion, the onboarding will be placed on hold until the balance is settled. Claros Studios will always reach out directly before taking any action — we prefer to work things out. Unpaid setup fee balances beyond 30 days may incur a 1.5% monthly late fee on the outstanding amount. Overdue subscription payments are governed by the Subscription Cancellation terms above.

SMS Notifications

SMS notifications are included in the monthly subscription up to 5,000 messages per month. This is sufficient for most small food businesses. If usage consistently exceeds this limit, Claros Studios will notify the client and discuss options, which may include a plan adjustment. Claros Studios reserves the right to review and adjust monthly subscription pricing in the event that third-party service costs (including SMS, hosting, or infrastructure) increase materially, with a minimum of 30 days written notice provided to the client prior to any pricing change.

Third-Party Services

Hosting costs (Vercel, Firebase, etc.) are included in the monthly subscription fee. Square payment processing fees (2.9% + 30¢ per transaction) are charged directly by Square and are the client's sole responsibility. Domain registration is handled by Claros Studios during onboarding. The client provides their preferred domain name and Claros Studios registers and configures it as part of the setup process. Domain ownership is transferred to the client upon request.

Client Responsibilities

The client is responsible for providing accurate menu content, branding assets (logo, photos), and timely feedback. Project delays resulting from missing content are not billable to Claros Studios.